Privacy Policy

1. OUR COMMITMENT TO PROTECT YOUR PRIVACY

1.1 At Q Avenue Realty, we understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information that you may provide to us.

1.2 Our commitment in respect of personal information is to abide by the Australian Privacy Principles for the protection of personal information, as set out in the Privacy Act 1988 (Cth) and any other relevant laws.

1.3 It is important to us that you are confident that any personal information we collect from you, or receive about you, will be treated with appropriate respect and care. Accordingly, we undertake to ensure that any personal information we collect will only be used for purposes related to providing real estate sales and property management services to you.

2. WHO IS Q AVENUE REALTY?

2.1 Q Avenue Realty is a real estate agency providing services in residential property sales, leasing, and property management. In delivering our services, we may process and assess personal information relating to your enquiry, transaction, or ongoing relationship with us. From time to time, we may also inform you about other related real estate services offered by us.

3. PERSONAL INFORMATION

3.1 When we refer to personal information, we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable. This may include, but is not limited to, your name, contact details, property details, identification documents, rental history, and other information relevant to real estate transactions or property management services.

4. WHY WE COLLECT YOUR PERSONAL INFORMATION

4.1 We collect and receive personal information from clients, tenants, property owners, prospective buyers, sellers, or third parties in order to conduct our business, including responding to enquiries, facilitating property sales, managing rental properties, and meeting legal and regulatory obligations.

4.2 To enable us to maintain a successful business relationship with you, we may disclose your personal information to other organisations that provide services relevant to real estate transactions or property management. These organisations may include landlords, tenants, buyers, sellers, property inspectors, tradespeople, valuers, strata managers, accountants, insurers, settlement agents, solicitors, and government authorities. We may also disclose your personal information to any organisation that has, or is considering having, an interest in a transaction involving you or in our business, where permitted by law.

5. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

5.1 Where reasonable and practicable, we will collect your personal information directly from you, including through our website, contact forms, email correspondence, phone calls, inspections, applications, or contracts.

6. TO WHOM WILL WE DISCLOSE YOUR PERSONAL INFORMATION?

6.1 Where possible, we will inform you at or before the time of collecting your personal information of the types of organisations to which we may disclose your personal information. Prior to disclosing any personal information to another organisation, we will take reasonable steps to ensure that:

(a) the organisation has a commitment to protecting your personal information at least equal to our commitment; and
(b) you have consented to the disclosure, or the disclosure is otherwise permitted by law.

6.2 In some circumstances, we may be required or authorised by law to disclose your personal information. This may include disclosures to courts, tribunals, government authorities, or regulatory bodies in response to legal requests, subpoenas, or statutory obligations.

7. DIRECT MARKETING

7.1 From time to time, we may use your personal information to provide you with information about properties, leasing opportunities, services, market updates, or changes to our business that may be of interest to you. If you do not wish to receive marketing communications from us, you may opt out at any time by contacting us directly.

7.2 We will not charge you for giving effect to your request and will take reasonable steps to action your request as soon as practicable.

8. UPDATING YOUR PERSONAL INFORMATION

8.1 It is important that the personal information we hold about you is accurate, complete, and up to date. During the course of our relationship, we may ask you to notify us of any changes to your personal information. You may also contact us at any time to request corrections to your personal information.

9. ACCESS TO YOUR PERSONAL INFORMATION

9.1 You may request access to the personal information we hold about you at any time by contacting us. We may charge a reasonable fee to cover the costs of retrieving and providing access to the information.

10. DENIED ACCESS TO PERSONAL INFORMATION

10.1 In certain circumstances, we may not be required to provide access to your personal information, such as where access would be unlawful or where there is an existing or anticipated legal proceeding. If access is denied, we will provide you with an explanation where required by law.

11. BUSINESS WITHOUT IDENTIFYING YOU

11.1 In most circumstances, it will be necessary for us to collect personal information in order to provide our services. However, where lawful and practicable, we will offer you the option of interacting with us anonymously or using a pseudonym, such as when making general enquiries.

11.2 Where sensitive information is collected, stored, used, or disclosed, we will do so only with your consent or where required or permitted by law. Sensitive information may include information relating to health, criminal history, or other matters as defined under the Privacy Act.

12. HOW SAFE AND SECURE IS YOUR PERSONAL INFORMATION?

12.1 We take reasonable steps to protect your personal information by storing it securely and safeguarding it from misuse, loss, unauthorised access, modification, or disclosure. When personal information is no longer required for any purpose, it will be securely destroyed or permanently de-identified.

13. FURTHER INFORMATION

13.1 You may request further information about how we manage personal information by contacting us directly.

CHANGES TO OUR PRIVACY POLICY

We regularly review our policies to ensure they remain current with legal requirements and industry practices. As technology, laws, and business practices change, we may update this privacy policy from time to time. The most current version will be available on our website.

This privacy policy was last reviewed in July 2024.